Refund policy
For hygiene reasons we do not accept returns on earrings and hair accessories.
All sale items are final and no refund, exchange or shop credit can be offered.
Postage is not refundable and customer is responsible for any postage cost for returning the item(s). We recommend using a trackable post method as we cannot be held liable for parcels lost in transit and returned items MUST be posted in a box to avoid damage, if items are returned damaged from transit you'll not be eligible for a refund or exchange.
Please send the item(s) you would like to return to the below address within 14 days of receiving your package.
Pink Nade
96 Scott Street, Warracknabeal, Victoria, 3393, Australia.
After you’ve sent your items back please email us at sales@pinknade.com.au with the following details:
- order number and name.
- reason for return
- tracking number for returned item(s)
Once we receive your returned package we will then determine if you’re eligible for store credit, we reserve the right to deny your return and will let you know via your email address and if your return is accepted we will activate your store credit.
If you receive a damaged or incorrect product please email us at sales@pinknade.com.au with your order name, number and a photo of the damaged or incorrect product. We will express post you a replacement or if this isn't possible we will then offer you a refund.