CONTACT + FAQ'S


Feedback and Questions
E: pinknade@outlook.com
Please understand that responses may not be instant. 

Wholesale Enquires
When contacting us to become a stockist please include your business name and postcode so we can assess if you seem like the right fit for us and confirm we don't have a stockist in your postcode as we offer exclusivity per postcode. 
Johanna Clark  E: pinknadewholesale@outlook.com


FAQ'S

SHIPPING + HANDLING 

All items are sent via Australia Post Express with tracking within Australia. 

Pink Nade will not be held responsible for any lost items, once handed over to Australia Post. It is your responsibility to check the tracking information sent. If you have any questions in regards to the tracking of your parcel, please call Australia Post on 13 76 78.

If your parcel is returned to us as it has not been collected from an Australia Post, it is YOUR responsibility as a customer to pay for the parcel to be resent. We are not held responsible for parcels that are not collected.  

Please allow 1-2 working days (excluding weekends and public holidays) for your order to be processed, packed and posted (unless otherwise stated within the product listing). We will not be held responsible for the time it takes Australia Post to deliver your package. Express postage DOES NOT speed up the processing/handling time. This is purely the service that is offered by Australia Post in regards to the actual postage of your item. 


We post INTERNATIONALLY but please note that we will only post International parcels without tracking. If you require postage insurance, you will need to email us for further information as additional charges will apply.  Pink Nade will not be held responsible for any lost items, once handed over to Australia Post. Pink Nade will not be held responsible for extra government taxes & charges that may be issued upon arrival into your country. 

 

Return and Repair Policy 

We are happy to repair, replace or exchange items that are damaged as a result of a defect caused during our process of making them. 

Proof of purchase is required before the exchange is made. 

If the item is broken/damaged due to a defect we will repair, replace or refund the item and will send it back to you promptly.